Terms and Conditions

Last updated: [26 June 2025]

By accessing counselling services through Zahra Counselling, you agree to the following terms and conditions. These are in place to protect your rights, support transparency, and maintain a safe therapeutic environment.

1. Eligibility

  • Counselling is offered to adults aged 18 and over.

2. Confidentiality

  • Your sessions are strictly confidential.

  • Information you share will not be disclosed to others without your consent, except in the following cases:

    • If there is a risk of serious harm to yourself or others

    • If required by law or safeguarding protocols

    • If there is disclosure of abuse involving a child or vulnerable adult

  • In line with best practice, your counsellor may discuss aspects of your work anonymously in clinical supervision.

3. Safeguarding

  • Zahra Counselling follows safeguarding policies in line with iCounselling and operates under the ethical framework of the British Association for Counselling and Psychotherapy (BACP).

  • Any concerns about safety will be addressed sensitively, and action will be taken only where necessary to protect individuals at risk.

4. Session Format

  • Sessions last 50 minutes and take place online or in person, depending on agreement.

  • You may access up to 6 free sessions, subject to availability and ongoing suitability.

5. Cancellations & Missed Sessions

  • If you need to cancel or reschedule a session, please give at least 24 hours’ notice.

  • Cancellations made with less than 24 hours’ notice are not refundable.

  • Missed sessions (no-shows) will also not be refunded.

  • Exceptions may be made in genuine emergencies, at the counsellor’s discretion.

6. Faith-Based & Inclusive Practice

  • Zahra Counselling offers a faith-sensitive space, with a focus on supporting Muslim women.

  • However, all clients from any background are welcome, and your beliefs and values will be respected at all times.

7. Data Protection

  • Zahra Counselling is committed to GDPR-compliant data handling.

  • Your information is stored securely and used only for therapeutic purposes.

8. Complaints or Concerns

  • If you have any concerns about the service, please raise them with your counsellor directly in the first instance.

  • Zahra Counselling operates under iCounselling policies and aspires to future BACP accreditation, following their professional standards and complaints process where applicable.